Understanding the Patient Experience to Improve Patient Access to Medical Records

Melissa Crawford is a mother from Concord, NH.  Her two year old daughter, Ava, has a congenital heart defect and was recently diagnosed with epilepsy.  Melissa loves Ava’s physician’s patient portal since it allows her to easily book appointments and refill Ava’s medications online.  But when Ava’s pediatrician needed medical records from Ava’s five specialists, […]

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